Information about our organisation and web site
Modern information and communication technologies play a fundamental role in the activities of Ruth Oliver’s business.
the types of information we may collect from you,
how we collect that information,
the purposes for which information is used, and,
details on how you can access your personal details from Ruth Oliver.
Your personal information
In order for Ruth Oliver to provide services to you, it may be necessary to request and record personal information.
This information may extend to, but is not limited to:
Credit card information.
We do not store credit card information during any online transaction. This information is securely passed to the bank for processing and is not held on our website at any time.
Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the services that depend on the collection of that information.
How we collect personal information
When individuals only browse the website, we do not collect their personal information.
Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example:
Details gathered when initial contact is made by the customer enquiring about products or services;
iInformation gathered during the processing of an order.
When an individual looks at our website, our internet service provider makes a record of the individuals visit and logs (in server logs) the following information for statistical purposes:
the individual’s IP address,
the individual’s top level domain name (for example .com, .gov, .org, .au, etc),
the pages the individual accessed,
the previous site the individual visited and,
the type of browser being used.
Cookies are a short piece of data that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser; however it is only valid during the session.
In addition to web server logs, this website also uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Reports obtained from Google Analytics may be used for research and statistical purposes including to help improve this site.
Confidentiality / Security
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
improper use or disclosure,
unlawful destruction or accidental loss.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law, other regulation or for funding purposes.
When you choose to purchase a product or place an order on our website, you will be taken directly to the secure website of our payment gateway Paypal to complete the transaction.
How we use your personal information
Your personal information may be used for the following purposes:
to carry out the services you require or deliver the goods that you order,
to inform you of initiatives and new products and services,
to provide internal statistical analysis.
You have the right to advise us that you do not want us to send information to you other than for the main reason that we have collected your personal details.
Any information collected will be treated with the strictest of confidences and not provided or sold to any other agencies.
Privacy Support and access to your data
You can ask us whether we are keeping personal data about you upon request, which you can indicate by:
sending an email (firstname.lastname@example.org)
calling this telephone number (+61 414 563 275).
If any of your personal information is inaccurate, incomplete or out of date: following an access request or because your circumstances have changed, please inform Ruth Oliver so your personal information can be updated.
In general, we will provide access to the personal information it holds about you. However, in accordance with the Privacy Act 1988 (Cth), you may be denied access to personal information to the extent that:
providing access would pose a serious threat (or in the case of personal information other than health information, a serious and imminent threat) to the life or health of any individual; or
providing access would have an unreasonable impact upon the privacy of other individuals; or
your request for access is frivolous or vexatious;
the information relates to existing or anticipated legal proceedings between Ruth Oliver and yourself; or
it is otherwise appropriate for access to be denied in accordance with Privacy Act 1988 (Cth).
PO Box 193, Ashburton, Victoria 3147, Australia
Tel: +61 414 563 275
Web Site: www.rutholiver.com.au